All hardware comes with a 28 day parts warranty, unless stated otherwise in the individual product listings, this does not cover any coils or wicking material. Eleaf UK is not responsible for any damage through improper use or coil builds. It is the users responsibility to ensure they have significant knowledge of battery outputs and coil resistances.

All replacement atomizer heads are sold as a single use disposable items and are covered by our DOA (dead on arrival) warranty. This means, that from date of receipt the buyer has 48 hours to ensure the goods are in good working order and report any faults.

USB charging cables have a 12-month warranty, which covers the component parts; this does not cover damaged wiring or improper use.

If any parts are found to be faulty within this time please contact our customer service team on 01254 269381 (info@eleafworld.co.uk) and we will arrange for a replacement. We may require the goods to be returned for further investigation.

Users should store and handle these items with special care. We advise electronic cigarette users not to store their e-cigarettes with metallic, magnetized or electronic transmitting devices such as keys or mobile phones, therefore extending the lifespan of functional use. For further information relating specifically to the safe handling and storage of lithium ion batteries please see our battery safety guide 

Purchasers should be aware that our electronic cigarette batteries and atomizers, although made to the highest quality, are functional devices, which will fail and degrade over a period of time dependent on usage.

Eleaf UK operate as an independent reseller of Eleaf products through UK Vapour Brands Ltd.  Our responsibilities are limited only to products purchased from our online store (www.eleafworld.co.uk), and we are an independent legal entity from the manufacturer (Eleaf). If you did not purchase your item from www.eleafworld.co.uk please contact the store that you have purchased from for any claim under warranty or statutory consumer rights.


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