Frequently Asked Questions
Who is Eleaf UK?
Eleaf UK is owned and operated by the UK Vapour Bands (UKVB) Group, official distributor of Wismec, Eleaf and Joyetech products in the UK. Our aim is to provide a wide range of high quality, innovative vaping products. We have a wide range of the latest electronic cigarettes, tanks, accessories and e-liquid. These are available in the UK through our dedicated e-commerce site and carefully selected resellers.
How can I get involved with Eleaf UK?
There are various ways to contact us, via social media, email or just give us a call.
Email – email@example.com
Phone – 01254 269381
Are Eleaf UK products ever on offer?
Yes, we have a different offer every week. These change on a Thursday so check back often.
Where can I find discount codes for Eleaf UK?
Can I buy Eleaf UK products from a shop?
We have resellers across the country, call us on 01254 269381 to find your nearest stockist.
How do I become a Eleaf UK stockist?
If you are interested in stocking UKVB vaping products, simply visit UK Vapour Brands Limited to find out about Business to Business wholesale opportunities.
How is my parcel delivered?
Eleaf UK has a variety of delivery options, see our Delivery page for more information.
How long should my parcel take to arrive?
This will depend on the delivery option you have chosen, see our Delivery page for more information.
My parcel hasn’t arrived when I thought it would, what can I do?
You can check the Eleaf UK delivery times on our Delivery page, if your parcel has exceeded 10 working days, please email firstname.lastname@example.org. For international orders, Royal Mail request 25 working days before we can make a claim. If your parcel has not arrived then please email email@example.com
Can I cancel my order?
Simply call our customer service team on: 01254 269381
What payment methods do you accept?
PayPal, Visa, Maestro and MasterCard. (Amex not accepted)
What name will appear on my bank statement?
UK Vapour Brands LTD
Are there any countries you don’t deliver to?
Eleaf UK deliver to all countries with the exemption of those where e-cigarettes or e-liquid are restricted. If you are unsure about your country, email firstname.lastname@example.org or alternatively check with your local Customs & Import laws. For a list of restricted countries, see our Delivery page.
How will my parcel arrive?
In a plain padded envelope, with a return address on the sticker.
Is vaping safer than smoking?
Public Health England recently released a study that found vaping 95% safer than smoking. But we still cannot say this for sure. Scientific studies are still ongoing and the outlook is good.
Will vaping save me money?
We calculate you can save up to £2600 a year by making the switch to vaping.
Is passive vaping a problem?
There is no passive 'smoking' as what you are inhaling and exhaling is vapour. The most recent studies have shown that the risk of passive vaping is very low.
Do you have an age restriction?
Eleaf UK abides by a strict over 18 policy, by law we do not sell electronic cigarettes or any other vaping products to minors.
What is an electronic cigarette?
An electronic cigarette is an electrical device that vaporises e-liquid into an inhalable form. It is an alternative way to obtain the nicotine your body is craving. Made from three component parts; a rechargeable battery, a tank and an atomizer, easy enough for any adult to use and make the switch to vaping.
Why are there so many different e-cigs available?
The great thing about electronic cigarettes is the choice. Having such a wide range of e-cigs means you can mix and match and try new things until you find your ideal vaping set up.
What e-cigarette should I buy if I have never vaped before?
This depends on a number of factors and personal preferences. Why not call our customer service team on 01254 269381 or use our live chat, where the team will be happy to guide you through your purchase.
What is variable voltage?
Variable voltage gives another level to your vaping experience by allowing you to control the amount of voltage being provided to your atomizer head.
What is variable wattage?
Much like variable voltage, variable wattage allows you to control the amount of power being provided to your atomizer head. Preferred by many due to its ease of use.
What is temperature control?
Using specifically designed coils you are able to set a target temperature on your TC e-cig in Fahrenheit or Celsius. Your atomizer coil is rapidly heated to your selected temperature, and by continuously monitoring the change in coil resistance which is caused by temperature change, the power applied to the coil is varied to keep your temperature constant. Previously the lack of temperature control meant that coils could surpass their preferred heat limit and fire much hotter than is ideal, with VT vaping the risk of this is drastically reduced.
What is pass-through charging?
The ability to continue to vape your e-cig whilst it is on charge.
What is a box mod?
An e-cig with a box shape.
What is sub-ohm vaping?
An e-cig with the ability to power atomizers below 1.0ohm resistance.
What is a mechanical mod?
A mechanical mod is an e-cig in its most basic form. A battery tube, which you place a battery into. You press a switch which completes a circuit and provides power to your atomizer. Easy to set up, tricky to get right and not for beginners. You need to know your battery safety and ohms law so read up first.
Will an e-cig help me quit smoking?
We do not promote e-cigs as a stop smoking device. They are an alternative way to get the nicotine that your body is craving.
Can I use my e-cig whilst pregnant?
Please consult your Doctor or Midwife.
What is an atomizer head?
An atomizer head contains the heating coil that takes power from the battery and vaporises your e-liquid.
How long will my atomizer head last?
This depends on the type of atomizer head, the settings you are using and how often you vape. Atomizers are classed as a consumable item and as such come with a dead on arrival warranty. They will not last forever and normally within a week or two will need replacing. This time is drastically reduced if they are being vaped at high powers or temperatures.
There are a lot of different atomizer heads, why?
To give people choice, some people want a higher resistance, others want nickel wire to use with a temperature control e-cigs. So much choice means versatility for vapers.
How do I know when to change my atomizer head?
Less vapour production, constant flooding and gurgling and a slightly burnt taste are all symptoms that you need to change your atomizer head.
What is a sub-ohm atomizer head?
An atomizer head with a coil resistance that is below 1.0ohm. Generally, sub-ohm atomizer heads provide more vapour and flavour production.
What tank should I choose?
This depends on your personal preference. Do you want a large tank that will only need filling once a day? Or something small and streamlined? Do you want to build your own coils, or just pop in a new atomizer head when needed? If you are struggling to pick a tank, call our customer service team on: 01254 269381 we are happy to help.
Why are there so many different tanks available?
Once again, choice. Different sizes, styles, atomizer head compatibilities and even colours.
Will my tank work on every e-cig?
Most e-cig tanks are cross-compatible. They come fitted with a 510 connection, which is an industry standard. If there is anything different it will be stated in the listing text of the specific tank.
I’ve broken my tank, what should I do?
The warranty does not cover accidental damage, it only covers manufacturers faults. Call our customer service team on: 01254 269381 who will be able to help you choose a new one.
Can I use every e-liquid in my tank?
All of our e-liquids are safe to use in our tanks. We do not recommend using anyone else's e-liquid as we cannot guarantee the ingredients in them and therefore cannot warranty items with damage due to another company’s e-liquid.
What is a built in battery?
A built in e-cig battery means that it is not removable from the device. The e-cig has the battery sealed inside it, great for easy charging and maintenance.
What is a removable battery?
A battery that can be removed from your e-cig, meaning you can always have a spare charged with you. Just remember to be safe, see the battery safety guide.
How long will my battery last?
This depends on how much you vape, the settings used and the capacity of the battery.
Will I ever need to replace my battery?
Yes, no rechargeable battery will last forever. It has a charge cycle and once its gone past that it can take longer to charge and won't hold that charge for as long. This is normally 300 charges, but this is only a general rule of thumb.
What battery do I choose?
This depends on what you want from your battery. Browse our Batteries Section for all available.
What are the ingredients in your e-liquids?
There are 3 ingredients in our e-liquids; diluent, nicotine and flavour concentrate. All pharmaceutical grade UK produced and manufactured.
Why is there a skull and crossbones on my bottle of e-liquid?
Nicotine, in its rawest form, is classed a poison. In our e-liquid is it so diluted it poses no real risk.
What strength e-liquid should I use?
This is a difficult one to answer as each vaper is different. A general rule of thumb is if you are a new starter smoking 20 a day you should start around 1.8% (18mg/ml). If you start into sub-ohm vaping or variable voltage or wattage you might want to start lowering your nicotine strength. The best bet is to try a variety and see which suits you best.
What flavour e-liquid should I use?
Once again, this is personal preference. Some people will always stick to tobacco flavours so they have the complete sensation of smoking, others move away from tobacco flavours straight away. They go for some of the more exotic fruit or drink flavours. Browse our E-liquid Section for all available.
Are your e-liquids tested?
Yes, all our e-liquids are fully tested and backed by our guarantee of e-liquid excellence.
How long will my e-liquid last?
This depends on how much you vape and what settings you are using. Generally a 10ml bottle of e-liquid will last a standard vaper 3 to 5 days.
What’s the difference between each range of e-liquid?
Each range of e-liquid has its own unique set of strengths, flavours and diluent ratios. Great for vapers who like to change their e-liquid often. See our E-liquid Section to pick your new favourite.
What’s the difference between mg and %?
These are essentially different ways to express the same thing.
What are the PG:VG ratios of each range?
Why won’t my battery charge?
Check your charger isn't damaged. Ensure you are using a designated e-cig plug adaptor or correct usb cable. Check to see if there is any external damage to the battery and make sure the charging points are clean and free of e-liquid.
My tank is leaking, why?
This is normally caused by drawing on the tank too hard. By doing this you will draw too much e-liquid into the atomizer that cannot be vaporised quickly enough, so it will just leave from the tank. Take a slow steady draw between 3 and 5 seconds long to prevent this. Leaking tanks can also be a symptom of the atomizer reaching the end of its natural life, ensure this is replaced and primed then try again.
Why am I not getting any vapour?
Check that your settings are optimum for the atomizer head installed, ensure your atomizer head hasn’t reached the end of its natural life, if it has, replace it. Make sure your battery is fully charged and take a slow steady draw. Still not getting any vapour? Call our customer service team on: 01254 269381 who are happy to help.
I have a burning taste, what should I do?
This is either because you have the settings on your e-cig too high for the atomizer head installed, or your atomizer head needs replacing. Change your atomizer head for a new one, turn your settings down and after priming the atomizer properly try again.
My atomizer head is gurgling, why?
This is your atomizer head flooding. Don't draw too hard, change your atomizer if it has been in for a considerable length of time and don't overfill your tank.
I am getting e-liquid in my mouth, what can I do?
A lot of the time this is not actually e-liquid but condensation. This can build up inside the mouthpiece, just give the inside a wipe with some paper towel. If your atomizer is spitting and you are actually getting e-liquid up through the mouthpiece, try turning your settings down to power less heat through the atomizer head.
My atomizer head is getting really hot, is this normal?
Your atomizer head is receiving power from a battery, it is working hard to vaporise your e-liquid. It will get warm and what some would class as hot, especially if you are vaping it continuously. If you notice the atomizer getting warm just put it to one side to cool for a moment before vaping again.
My charger has stopped working, do I need to replace it?
Ensure the contacts on your charger are clean, make sure there is no e-liquid on any parts of the charger. Still having problems? Our chargers all come with a 12 months warranty against manufacturers faults. Email our customer service team: email@example.com.
My battery is getting hot, why?
Your battery will get warm when charging and with constant use. It should never be too hot to touch. If this happens place it to one side to cool down and call our customer service team on: 01254 269381 for advice.
I am confused by the settings on my e-cig, which are best to use?
This depends on what you prefer and also what atomizer head is installed. Ensure you have read your user manual for the device and if you are still struggling, speak to our helpful customer service advisors on 01254 269381.