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Our Kit Price Promise

Kit Price Promise

At Eleaf UK we are committed to offering the best value kits online in the United Kingdom. Our kit price promise states that if you find the same product at a lower price within 28 days of purchase, we will happily match it, by giving you a credit on your account with the difference.

How to claim your kit price promise

If you do happen to find one of our kits at a lower price and prove that it meets the criteria shown below, please contact our customer service team either by emailing [email protected] or calling 01254 269381

Please have the following information available as we will need to ask a few questions to verify your claim:

  1. The full name of the product.
  2. The competitors’ website address and how to find it (if emailing please include the url/link) and the price.

If we confirm that the product is being offered at a lower retail price and meets the price promise criteria, then we will match that price.

NB: Where we honour the price, the difference will be returned in the form of a credit added to your account. This can be used on against any future purchase from the Eleaf UK website.

Terms and Conditions

The comparison needs to meet the following:

  • Price promise will only apply against a single kit purchase, multiple or bulk purchase options are excluded.
  • Price promise will only apply to a competitors normal non discounted retail price.
  • The matched price must have been valid on day of the original purchase from eleafworld.co.uk
  • The product is identical to the one we sell (brand, material etc)
  • The competitor must be based in the UK, selling direct to consumers and not a wholesaler.
  • The kit matched must be available and in stock
  • The online price promise excludes retailers such as Amazon and eBay sellers, resellers, any type of auction sites, factory outlets and liquidation sales.
  • The online price promise excludes site affiliations, cashback, voucher/discount codes, gift cards, free gifts, giveaways, competitions etc.
  • The online price promise excludes any online offers from Eleaf UK post the date of purchase.
  • Eleaf UK’s decision will be final on the price promise.
  • Eleaf UK reserves the right to withdraw our price promise offer at any time.
  • These terms and conditions do not affect your statutory rights.

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